Privacy Policy
Last Updated: May 6, 2026
1. Introduction
At M L Hospital, we are committed to protecting your personal and medical information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit our website, use our automated WhatsApp services, or visit our facility in Nagercoil.
2. Information We Collect
We may collect information in several ways:
- Personal Details: Name, age, gender, and contact information (phone number, email).
- Medical Information: Symptoms, current diagnosis, and medical history provided during consultation requests or through our Second Opinion service.
- WhatsApp Data: Messages sent to our official WhatsApp Business account for appointment scheduling or medical inquiries.
3. How We Use Your Information
Your information is used strictly for medical and administrative purposes, including:
- Providing medical consultations and second opinions.
- Managing appointments and hospital visits.
- Communicating via WhatsApp for urgent updates or health reports.
- Internal record keeping in compliance with medical regulations in India.
WhatsApp Communication Disclosure
By opting into our WhatsApp services, you acknowledge that while WhatsApp uses end-to-end encryption, the information shared is stored in our hospital management system to facilitate your care. We do not sell or share your WhatsApp contact details with third-party marketing agencies.
4. Data Security
We implement robust security measures to prevent unauthorized access, disclosure, or modification of your data. Access to medical records is restricted to authorized medical personnel and administrative staff directly involved in your care.
5. Contact Us
If you have any questions about this Privacy Policy or your data, please contact our privacy officer:
M L Hospital
P.W.D Road, Nagercoil, Tamil Nadu 629001
Email: info@mlhospital.com
Phone: +91 88855 53193